Telemarketing jobs are typically defined as sales positions that call people or businesses to sell them products and services, to gain their support and participation or to provide them with customer service.
Learn more below about telemarketing jobs and how to find them.
Learn About Telemarketing Jobs
Telemarketing Job Descriptions and Employment Opportunities
Many types of calls are considered to be telemarketing calls by the recieving parties. The term "telemarketing" is usually understood to refer to outbound calling. However, taking a broader view, telemarketing includes virtually any marketing activity performed by telephone - both inbound and outbound.
Telemarketing campaigns and job duties can include a wide range of applications including staying in touch, keeping your database up to date, appointment setting and appointment reminders, customer care, seminar confirmations, trade show follow up, cold calling to promote events, political campaign polling, get-out-to vote calls, contacting class action law suit members, product recall notifications and cold-calling for leads and appointments..
Typical telemarketing job titles include:
- Appointment Setter
- Telesales Representative
- Telesales Specialist
- Call Center Agent
- Contact Center Agent
- Customer Service Representative (CSR)
Other position titles include:
- Business Development Representative
- Call Center Operator
- Call Center Representative
- Inbound Telemarketer
- Inside Sales Representative
- Outbound Telemarketer
- Sales Specialist
- Scheduling Agent
- Telemarketing Representative
- Telemarketing Sales Representative
- Telephone Sales Representative (TSR)
- Telephone Service Representative (TSR)
- Telephone Solicitor
Typical Position Duties
What does a telemarketing job consist of?
A telemarketing job typically consists of the following job duties:
- Answer telephone calls from potential customers
- Conduct client or market surveys
- Contact current or potential customers to promote products or services
- Schedule appointments with prospective customers
- Deliver promotional presentations to current or prospective customers
- Explain products or services and prices, and answer questions from customers
- Obtain and record customer information
- Maintain records of customer accounts
- Develop content for sales presentations or other materials
Call Center Job Skills/ Requirements
Successful call center agents and telemarketers typically have the following attributes:
- Exceptional phone manner and etiquette
- Good listening skills
- Multi-tasking ability
- Good problem solving ability
- Computer experience
- Energetic, strong work ethic and highly motivated
- Ability to perform well under stress
- A passion for sales
The typical work schedule for call center agents is 30-40 hrs/week. Call centers are open 24/7, 365 days per year - so work schedules can be flexible.
Minimum education is typically a high school diploma. A Bachelor's degree may be required for some positions.
How to Find Telemarketing Jobs
Most major companies either have an in-house call center or outsource to a call center company to handle incoming calls - - or to make outgoing calls to customers and prospects. Telemarketing jobs may not have "telemarketing" in the position title but many companies are always looking for good candiates.
Telemarketing jobs are easy to find by going to career websites (e.g. Monster.com or CareerBuilder.com) and searching for one of the above telemarketing related position titles. Also try search terms such as "telemarker jobs", "jobs for telemarketers" etc.
Call Center Jobs at AnswerNet
AnswerNet, with 25 locations throughout the United States and Canada, is always looking for good candidates for inbound call center and telesales agents. Agents all work in one of our call center locations.
To view job openings and apply for employment at AnswerNet visit http://www.answernet.com/employment.asp.
Companies seeking to employ telemarketers or other call center agents are invited to hire AnswerNet as their call center.