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help@telemarketing.com
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Our support team is available around the clock to address any concerns or queries you may have.
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Frequently asked questions
These FAQs highlight common issues government offices face—and how AnswerNet helps solve them.
Do I need a large contact list to get started with outbound campaigns?
No. We work with teams at every stage, from startups testing outbound for the first time to enterprises scaling across multiple verticals. We’ll help you build a targeting strategy that fits your list size and budget.
How do you ensure my campaigns stay TCPA and DNC compliant?
Compliance is built into every campaign. We scrub your lists against the National Do Not Call Registry, follow state-specific calling hour restrictions, manage consent documentation, and train every agent on TCPA requirements before they make a single dial.
Can you handle both B2B and B2C outbound calling?
Yes. Our agents are trained in both business-to-business and business-to-consumer outreach, including lead generation, appointment setting, surveys, event registration, and customer re-engagement. We adjust scripts, tone, and strategy based on your audience.
What kind of results can I expect from an outbound campaign?
Results vary by industry, offer, and list quality, but we track KPIs like contact rate, conversion rate, cost per lead, and speed to lead from day one. We share transparent reporting so you can measure ROI and optimize as we go.
Do your agents follow a script, or can they adapt to conversations?
Both. Every campaign starts with a tested script framework, but our agents are trained to listen, adapt, and respond naturally. We use the R.E.A.C.H. methodology — Research, Empathize, Ask, Confirm, Handoff — to keep calls compliant and human.
How quickly can you launch a new campaign?
Most campaigns go live within 5–10 business days depending on complexity. That includes list preparation, script development, agent training, compliance review, and a pilot phase to fine-tune performance before scaling.
Can I use my own CRM or calling platform?
Absolutely. We integrate with most major CRMs and dialers, and we can work within your existing tech stack or provide our own infrastructure — whichever makes more sense for your workflow.
What industries do you specialize in?
We run outbound programs across healthcare, financial services, SaaS, media, education, and more. Our agents receive industry-specific training so they can speak credibly to your prospects.
How do you handle leads once they're qualified?
Qualified leads are handed off in real time based on your preferred method — warm transfer, CRM entry, email notification, or calendar booking. We follow your escalation rules so your sales team gets the right leads at the right time.
What if a campaign isn't performing?
We monitor campaigns daily and adjust scripts, call times, list segments, and agent assignments as needed. You’ll have a dedicated campaign manager who proactively identifies issues and recommends optimizations — we don’t wait for problems to grow.
Still have questions? Can’t find the answer you’re looking for? Please contact our service experts.